Return, Exchange & Refund Policy
This policy applies to all clothing items purchased from Thestylishfly — including pants, palazzos, co-ords and fabrics. Please read it carefully before placing a return or exchange request.
1.Eligibility & Timeframe
- A return or exchange request must be initiated within 7 days of delivery of your order.
- Requests raised after the 7-day window closes cannot be accepted, so please check your items as soon as they arrive.
- You can raise a request directly from the My Account → Orders section of your account.
2.Mandatory Conditions for Return Acceptance
Every returned item is checked against the following conditions. All of them must be met for the return to be accepted:
- Original Tags Attached: brand tags, barcode tags and price tags must be completely intact — not removed, cut, or reattached.
- Original Packaging & Bag: the item must be returned in its original brand polybag/packaging and box.
- Unused & Unworn Condition: the product must be completely unused, unwashed and unaltered, and free from perfume scents, stains, deodorant marks or pet hair.
Please Note
Any product returned without original tags, with a damaged bag/packaging, or showing signs of wear will not be eligible for a refund and will be sent back to the customer at their own expense.
3.Return Process
- Request a return directly from your account's order section — no emails or calls needed.
- Our courier partner will pick up the item from your delivery address.
- Once the pickup reaches our warehouse, a mandatory quality check (QC) is conducted against the conditions listed above.
- After QC approval, your refund is credited to the original payment mode (or issued as store credit, where applicable) within 5–7 working days.
Good to Know
If the item fails the quality check, we will notify you with the reason and the item will be shipped back to you.
4.Non-Returnable Items
- Cut fabrics / fabric sold by the meter that has been cut to your selected length.
- Customized or altered items.
- Clearance sale / 'Final Sale' items (where applicable, as marked on the product page).
5.Need Help?
For any question about a return, exchange or refund, reach us at support@thestylishfly.com or on WhatsApp at +91 8169152853. Our support team is available Monday to Saturday, 11:00 AM – 7:00 PM.
Our Promise
If your return meets the conditions above, your refund or exchange is processed quickly and transparently — with updates at every step.